1. General rule
Paddle is the authorised reseller and Merchant of Record for purchases. Paddle administers buyer-facing refunds and decides refund requests under Paddle's Refund Policy. Except where that policy, applicable law, or an additional remedy stated here applies, transactions are non-refundable and non-exchangeable.
2. Consumer rights
Nothing in this policy limits rights that cannot legally be waived. Depending on where you live and whether you buy as a consumer, you may have a statutory withdrawal or cancellation right. For digital content or services made available immediately, that right may end after you expressly request immediate performance and begin using or benefiting from the product. Paddle's Refund Policy explains the buyer process and applicable country-specific rules.
3. Technical issues
Contact us first if a persistent technical defect materially prevents access to purchased features or materially corrupts the report. We will investigate and try to repair or replace the affected service. Different AI answers, changes in rankings or recommendations, a website blocking crawlers, inaccurate submitted information, or dissatisfaction with advice is not by itself a technical defect. Where a qualifying defect cannot be resolved, we will support a refund request through Paddle.
4. How to request a refund
Email hello@samuraivisibility.com, call +972 54-621-4411, or use the support link in your Paddle receipt or customer portal. You may also submit a request at paddle.net. Include the account email, purchase date, transaction or scan reference, and a clear description of the issue. Paddle processes approved refunds to the original payment method where possible; we do not send refunds directly outside Paddle.
5. Monitoring subscriptions
Monitoring renews monthly until cancelled. Cancel through Account → Billing or the link in Paddle's subscription email. Cancellation takes effect at the end of the current billing period, keeps access through that period, and prevents future renewal charges. It does not normally refund an unused part of the current period, subject to Paddle's policy and mandatory law.
6. Changes
We may update this policy as the service, Paddle process, or applicable law changes. We will post the new version here and update the date above.