1. General rule
samurAI visibility does not offer refunds for one-time reports or monitoring charges. Please review the plan details before purchasing. This policy does not limit any refund or cancellation rights that cannot legally be waived.
2. Technical issues
We may approve a refund when a confirmed technical bug materially prevents a scan from running or materially corrupts the resulting report. Examples may include a failed scan caused by our systems, missing report output caused by a service error, or a processing failure that makes the purchased report unusable.
A difference in results, an AI provider changing its answers, a website blocking crawlers, inaccurate information on the submitted website, or dissatisfaction with recommendations is not, by itself, a technical bug.
3. How to request a refund
Contact us through the support contact included in your account or purchase communications within 14 days of the affected charge. Include the account email, purchase or scan reference, date of purchase, and a clear description of the issue. We may ask for screenshots, error messages, or permission to retry the scan.
We will investigate in good faith. If approved, the refund will be issued to the original payment method. Processing time depends on the payment provider.
4. What is not covered
- Change of mind, lack of use, or failure to review plan details.
- Results that do not meet expectations or changes in AI answers, rankings, traffic, or recommendations.
- Issues caused by incorrect inputs, inaccessible or blocked websites, third-party outages, or events outside our reasonable control.
- Duplicate purchases or unauthorized charges that should instead be reported to your payment provider or account security contact.
5. Monitoring subscriptions
Cancel monitoring before your next renewal to avoid future charges. Cancellation does not create a refund for the current billing period. A confirmed technical issue may qualify for review under this policy.
6. Changes
We may update this policy as the service and plans change. We will post the new version here and update the date above.